Service design is about making services and staging experiences that empower people to achieve incredible things together. How might new services and experiences help customers get the job done better than today? How might new services and experiences help employees serve and support customers better than today? How might new services and experiences enable employees and customers become more inclusive, sustainable, and responsible than today? How might new services and experiences challenge conventions, create uncontested market spaces, and drive industry disruption? Our service design teams help clients tackle these tough challenges by exploring the problem and solution spaces in a human-centred and holistic way.
We explore problem and opportunity spaces through strategic foresight, generative research, experience mapping, sensemaking, visualisation, and storytelling. By gaining a deep understanding of people and ecosystems, we help clients see challenges in a new light, get to the heart of the matter, define problems worth solving, and find white spaces in the market.
With a service design mindset, we explore solution spaces through systematic creativity, exploratory prototyping, rapid experimentation, evaluative research, and story crafting. By gaining a deep understanding of how potential solutions may impact people and systems, we help clients place strategic bets and take calculated risks on innovation projects.
By bringing a maker mentality to projects, we make hypotheses, ideas and concepts for multi-touchpoint services tangible and testable through mental modelling, sketching, prototyping and experimentation. We believe in the power of continuous feedback, reflection and adaptation to accelerate and de-risk the innovation process.
Led by Robert Bau, Chief Service Innovation Officer, our multi-disciplinary service design teams help clients drive innovation and embrace change in a holistic, human-centred and harmonious way. We unlock value in businesses by wrapping new or better services and experiences around existing physical and digital products. We create new sources of value by identifying and designing never-before-seen services and experiences that will disrupt or reinvent the core business.
We deliver our unique balance of Advanced Thinking to Innovation Delivered™ for physical products and packaging solutions as well as for multi-touchpoint services.
Trevor O’Reilly, CEO Design Partners
At Design Partners, our mission is to elevate human potential. We make products, services and experiences that empower people to achieve incredible things together. Our Service Design capability aligns with our mission to progressively shape the future – to design solutions that change lives and livelihoods for the better.