Design Partners will be discussing the 7 Design Principles for Connected Living further at CES 2018. Find us at Booth #60108 at Tech East. Go to the Renaissance Las Vegas entrance of the South Plaza to find us at the Design & Source Showcase.
As you define the personality that underpins your service consider carefully the appropriate presence in people’s homes and lives. This can vary throughout the experience. For example, in home security, the external presence of a security system may need to project a strong, robust presence to deter potential wrongdoers. However, many people don’t want to think about the service inside their homes. They just want it to work in the background and feel reassured that the system is reliable and secure. When something does happen, the system must respond appropriately by taking actions to reassure the family, not scare them.
There has also been a tendency to over embellish smart home devices as brands vie for attention in the market. Firstly, this can raise the production cost to a point where it’s not an attractive prospect for customers and, secondly, it may misunderstand the real value people place on the service. In contrast to this we’ve seen a myriad of badly designed and poorly presented devices that fail to reach a level of quality to meet today’s consumer expectations. Quality does not mean expensive but it does require focus and craft in design and execution. Know your role in people’s lives and design every aspect of your service appropriately.
This is part of a blog series of 7 design principles Design Partners have developed for creating new product experiences for the smart home and for connected living. The overarching theme of the series is how design can translate emerging technologies into meaningful innovations. The principles were first presented at the European Smart Homes Conference, London.