Design Partners will be discussing the 7 Design Principles for Connected Living further at CES 2018. Find us at Booth #60108 at Tech East. Go to the Renaissance Las Vegas entrance of the South Plaza to find us at the Design & Source Showcase.
The imminent confluence of functionality between disparate tech systems (mobile Computing, the cloud, dark data, machine vision, deep learning and neural networks) will unlock new and revolutionary tailored experiences for services. Inanimate objects will become animate and ecosystems will become aware. Products like chat bots, Amazon’s Alexa and Google’s Assistant are the beginning of this shift in how we define brand experiences. As artificial intelligence moves us into a new era of human-machine interaction, our experiences will ironically become less artificial and more natural. Natural human-machine interactions are not led by a design language or identity but by a designed personality. Every new behaviour of products or experiences along the customer journey must have a holistic, unified disposition.
There is a huge opportunity for brands to re-imagine their service as a sentient personality. An adaptive, learning entity with a clear character that reflects the brand’s purpose. Consider carefully the character traits and personality attributes that will underpin your service and use these to guide every decision you make. Most importantly, be consistent so people can build trust in your personality.
This is part of a blog series of 7 design principles Design Partners have developed for creating new product experiences for the smart home and for connected living. The overarching theme of the series is how design can translate emerging technologies into meaningful innovations. The principles were first presented at the European Smart Homes Conference, London.